FREQUENTLY ASKED QUESTIONS

Visit here often to see the most frequently asked questions.

Q: I have been told that I must use HE (High Efficiency) Detergent in my front load washer. Is this correct?

A: I STRONGLY recommend the use of HE detergents in High Efficiency Front Load Washers.
Keep in mind that the tumbling motion of a front load washer lifts the clothes and then drops them back into the water.  With regular laundry detergent this action “whips” air into the detergent and it becomes trapped creating over sudsing.

In addition to using HE detergents you should also run a cleaning cycle once a month using  a product called AFFRESH which you can get from our parts department. Use of this product will help keep your washer clean and oder free.

Q: Do you think extended warranties are necessary on a new appliance?

A: NO! As far as I'm concerned extended warranties are a waste of your hard earned dollar.  Most of these warranties are for functional parts and labor.  What you think is a functional part and what the warranty people think is a functional part maybe two different things.  You'd be on the hook paying for a service call and the part anyway.  Plus, you never know they are going to send to you for the service.

I OFFER PREFERRED CUSTOMER SERVICE. My customers get a 10% discount on any after warranty SERVICE, plus PRIORITY scheduling.  No 800 Numbers to call, Just call ME! This is offered at no extra cost to my customer.

Q:  Should I change the fill hoses on my washer, and if so how often?

A:  Yes you should, and I suggest every 3 to 5 years with inspection of your hoses every few months (look for bulging).  When you change your hoses I recommend either using stainless steal or the new Industrial Grade Hose.

CAUTION! you should only buy a hose that will allow you to insert a MESH WASHER - if you can’t you're asking for trouble, sediment can otherwise pass through and cause your valve to stick open causing flooding, leading to thousands of dollars damage.

Q:  What is the difference between a stainless steel finish and a silver mist finish?

A:  The silver mist finish closely resembles stainless steel, however it's lower in cost, and is easier to maintain, as it does not show finger prints.   Here is a picture of the two, stainless steel is on the left.

Q: I am on a tight budget and need a washer and dryer, should I just buy a cheap set until I can afford better ?

A: I would never recommend going 'cheap' they will cost you more in the long run - they don’t last as long and cost more to run. To help your overall budget, I recommend you buy an Energy Star washer, then spend less on a dryer (most dryers will handle the load from E-Star washers). These new units will cost less to run and last longer, putting you ahead in the laundry room and your wallet. Come in and see me, I will be glad to show you a great pair to fit your needs.

Q:  Why does my washer smell musty or like an old fish tank ?

A: The two most common causes of ODOR in a washer are the use of too much detergent and the temperature of the water is too cold. This causes a buildup of odor-causing residue (and a great place for some other nasty stuff to grow).  I have found a great product called Affresh™.  You use one tablet a month and it keeps your machine clean and fresh by getting rid of the odor-causing residue.  It’s also septic tank safe. We carry Affresh™ in our store.

Q: I’ve got a stain on the tumbler of my dryer, what can I do to remove it?

A: It’s important to remove stains in your dryer drum as quickly as possible so that you don’t pass the stain onto other items you will be drying.  First, I recommend a spray such as MEAN GREEN cleaner/degreaser. Second, after using this product, wipe the tumbler with a damp cloth rinsing periodically.  And third, run the dryer at the regular temperature setting with a few rags or old towels for at least 30 minutes.  Some stains can set and may never come off the drum.  But those generally don’t transfer onto future loads.  Stop in if you have anymore questions or wish to pickup some Mean Green from parts Department.